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ISO/ASQ Q 10002:2004 (R2006)
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ISO/ASQ Q 10002:2004 (R2006)
Quality Management - Customer Satisfaction - Guidelines for Complaints Handling in OrganizationsMore info
This International Standard provides guidance for the design and implementation of an effective and efficient complaints-handling process for all types of commercial or non-commercial activities, including those related to electronic commerce. It is intended to benefit an organization and its customers, complainants and other interested parties.
| Author | ANSI/ISO/ASQ |
|---|---|
| Editor | ASQ |
| Document type | Standard |
| Format | File |
| Confirmation date | 2006-05-16 |
| ICS | 03.120.10 : Quality management and quality assurance
|
| Cross references | ISO 10002 (2004-07), IDT |
| Year | 2004 |
| Document history | |
| Country | USA |
| Keyword | ANSI 10002;ANSI/ISO/ASQ 10002;10002;ANSI/ISO/ASQ Q10002-2004 |