ASQ/ISO 10008:2013 (R2014)

Provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction system within an organization. It is applicable to any organization engaged in, or planning to be engaged in, a business-to-consumer electronic commerce transaction, regardless of size, type and activity. It's not intended to form part of a consumer contract or to change any rights or obligations provided by applicable statutory and regulatory requirements. It aims to enable organizations to set up a fair, effective, efficient, transparent and secure B2C ECT system.